Ericsson is a provider of telecommunications equipment and related services to mobile and fixed network operators globally. *Networks: Developes and delivers mobile and fixed infrastructure equipment and related software. Networks account for about 55 percent of Ericsson's net sales. *Services: The four Global Services Centers - in China, India, Mexico and Romania - house Global Network Operation Centers, which in combination with the local and regional centers manage networks for 900 million subscribers. The services business accounts for about 40 percent of Ericsson's net sales *Support Solutions: The rise of mobile data usage to more than 20MB per day per smartphone, an increasing number of devices, and more complex new services and applications are challenging operators' customer experience management systems. This calls for a rapid transformation of networks, processes and operations and business support systems (OSS/BSS) to cope with new services and price plans.